TERMS & CONDITIONS
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of the The Palm Collective LLP (‘The Palm’) services, including but not limited to studio classes, recovery sessions, digital platforms, and event bookings. By accessing our facilities or services, you agree to comply with these Terms. The Palm reserves the right to modify these Terms at any time, with continued use constituting acceptance of revisions.
2. Membership and Packages
All guests must complete a waiver and provide valid details upon enrollment. The Palm offers various membership tiers and class packs, each with specific terms regarding validity periods, extensions, and transferability. Extensions are available at $25 per week. We allow rollovers of expired credits with a new purchased pack.
Purchases of classes and packages may be made through The Palm's official website or mobile application, as well as in person at our physical studio location. Please note that our services can be acquired through either digital or in-person transactions. We accept all major credit cards for online purchases, while in-studio transactions may be completed using contactless payment methods or traditional credit card processing.
All purchased packages become active immediately upon completion of payment. Members may view up-to-date class schedules, pricing information, and package details through our digital interfaces at any time.
We maintain strict policies regarding the transfer and use of class credits. All purchases are non-transferable between accounts and may not be gifted, redeemed for cash value, or resold through third-party channels. The Palm reserves the right to refuse recognition of any classes or packages obtained through unauthorized vendors or distribution methods. Any attempt to transfer, sell, or otherwise distribute class credits outside of The Palm's official systems will result in immediate termination of membership privileges without refund.
These policies are designed to ensure fair access to our services for all members while maintaining the integrity of our booking and payment systems. We appreciate your understanding and cooperation with these guidelines.
3. Booking and Cancellation Policies
All reservations may be made through our website, mobile application, or in person at our studio. Bookings open 7 days before the scheduled class. Walk-in availability is not guaranteed, and late arrivals may be denied entry.
Cancellations must be made at least 8 hours before scheduled sessions to avoid penalties. No-shows or late cancellations will result in forfeiture of session credits or applicable fees. Private events require seven days' notice for cancellation to avoid deposit forfeiture.
4. Facility Usage Guidelines
All guests must arrive at least 15 minutes prior to scheduled sessions. Late arrivals may be denied entry at staff discretion. Mobile devices are prohibited in movement areas. The recovery room enforces strict hygiene protocols, including mandatory showers before sessions, with time limits of 45 minutes for sauna use and 10 minutes for ice bath immersion per visit.
5. Private Events and Studio Hire
Private bookings require a 50% non-refundable deposit to secure the reservation. Events featuring alcohol service must comply with all local licensing regulations. Noise levels must be maintained at considerate volumes, with all events concluding by 10 Clients assume full financial responsibility for any damages incurred during private functions.
6. Age Restrictions and Minor Policy
The Palm maintains a minimum age requirement of 16 years for all studio attendees. Individuals below this age threshold are expressly prohibited from accessing our facilities, creating accounts, or making reservations through any of our booking platforms, including our website and mobile application.
All guests must comply with the liability waiver provisions outlined in Section X of these Terms and Conditions. The Palm disclaims all responsibility for any unauthorized access or use of our digital platforms by underage individuals, and reserves the right to refuse service or cancel reservations made in violation of this policy without refund.
Parents or legal guardians of minor participants assume full responsibility for ensuring compliance with these age restrictions and all other studio policies. The Palm shall not be held liable for any consequences resulting from a minor's attempt to circumvent these requirements.
This policy is designed to ensure the safety and appropriate experience of all our members while maintaining the integrity of our studio environment.
7. Liability and Risk Acknowledgement
Participation in the Palm Studio's services, including studio classes, recovery sessions and events carries inherent physical risks. By attending, you voluntarily assume all responsibility for potential injuries and acknowledge that The Palm cannot be held liable for any adverse health effects resulting from participation. Certain recovery services may present medical contraindications, and guests are responsible for consulting with healthcare providers prior to use. Personal belongings stored in provided lockers remain the sole responsibility of the owner.
8. Limitation of Liability
The Palm shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from or related to: (i) use of our website, mobile application, or any third-party platforms linked through our services; (ii) purchase or reservation of classes, packages, or merchandise; (iii) communications with The Palm; or (iv) attendance at or use of our facilities. This exclusion applies to, but is not limited to, damages for lost profits, business interruption, loss of programs or data, or other financial losses, regardless of whether The Palm has been advised of the possibility of such damages.
9. No Warranties
All services, products, and experiences provided by The Palm are offered on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied. The Palm expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You acknowledge and agree that any use of The Palm’s services, products, or facilities is at your sole risk, and you assume full responsibility for any costs associated with servicing or replacing any goods or services that prove defective.
10. Marketing Consent
By agreeing to these Terms and Conditions, you grant The Palm the irrevocable right to use any photographic or video images captured during your participation in studio activities for promotional, marketing, and advertising purposes across all media platforms. This authorization includes, but is not limited to, use in digital and print marketing materials, social media platforms, and other promotional channels.
11. Intellectual Property Rights
All trademarks, service marks, logos, and brand elements associated with The Palm are the exclusive property of The Palm and its licensors. Unauthorized use of any The Palm intellectual property for any purpose not explicitly permitted under these Terms is strictly prohibited.
The content, design elements, text, graphics, interfaces, and software comprising The Palm's digital platforms (including but not limited to the website and mobile application) are protected by intellectual property laws and remain the sole property of The Palm or its authorized licensors. Any reproduction, modification, distribution, or other unauthorized exploitation of The Palm's digital content or platform materials without express written consent constitutes a violation of these Terms. Users expressly acknowledge that no ownership rights are transferred through permitted use of The Palm's digital properties, and that all rights, title, and interest remain exclusively with The Palm or its content providers.
The Palm reserves the unilateral right to modify, restrict, or terminate access to any portion of its digital platforms at any time, without prior notice, at its sole discretion. This includes the right to discontinue services, remove content, or restrict user access as necessary to protect The Palm's intellectual property rights and business interests.
All rights not expressly granted herein are reserved by The Palm. Violation of these intellectual property provisions may result in termination of access privileges and may subject the violator to civil and/or criminal penalties under applicable laws.
12. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms will be resolved through binding arbitration in Singapore, with each party bearing their own legal fees. At The Palm, we are committed to providing exceptional service and ensuring a positive experience for all our members. However, we recognize that occasional concerns may arise. In such instances, we encourage you to contact us directly so we may have the opportunity to address and resolve the matter promptly and fairly.
If you have any concerns about these Terms, please submit them in writing via email to hello@palmcollectivesg.co.